HOW DO I CONTACT CUSTOMER CARE?

If you have a question that is not answered on our site you can email us and we will respond as quickly as possible: Customercare@shop55.nl

I'VE FORGOTTEN MY PASSWORD

Go to the my account, type in your email and click on forgotten password.

WHAT IS YOUR POLICY ON RETURNS, EXCHANGES AND REFUNDS?

All returns and exchanges must be made within the 14 days no quibble guarantee we offer.( goods must reach us with 14 days from date of your packing note sent along with the goods). Goods must be in mint condition and in same packing as supplied and UNWORN. Earrings are not exchangeable. You are responsible of shipping cost for any returns, which must be sent via recorded service, we suggest TNT recorded service for Netherland, for security and most economical way. Please note that we do not accept liability for returned goods if you do not return them to us via a signed for service. Returns received outside the above time frames are accepted at the discretion of SHOP55. We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. We strongly advise all customers to check articles thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Any returns must be with original packing and tags. Goods should be packed in such a way to avoid any damage in transit In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU).

HOW DO I PROCEED IF I WISH TO RETURN OR EXCHANGE?

In order to facilitate the return of your items you must fill in the RETURNS FORM, which is the reverse side of the packing note sent along with the goods. DON’T FORGET TO ENCLOSE THIS ALONG WITH GOODS YOU ARE RETURNING. Please do your returns within the time limit permitted. Read above notes on condition of goods and packing.

HOW TO PROCEED IF I WISH TO RETURN FAULTY GOODS?

Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 30 days. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. Exchanges are possible if the item is available. We will offer you an alternative if it is no longer in stock, but first will show you a picture.

HOW DO I RECEIVE A REFUND?

Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non- refundable for shipments outside the EU. Goods bought during a promotion period will only be refunded at the same rate as purchased.

HOW DO I KNOW WHAT IS IN STOCK?

All items shown are in stock ; as long as you can view an item , its there for purchase; and automatically disappears of the screen when its out of stock. Please be aware that even if the product is in your shopping bag it isn't reserved and can be bought by another customer while you are browsing. Not all items reappear as stock after they are sold out once, but its worth a try at a later stage to browse and see.

WHAT PAYMENT METHODS DOES SHOP55 ACCEPT?

We accept Paypal and wired transfer to our bankaccount: